frequently asked questions

Frequently Asked Questions

Do you supply replacement parts and new laptops and desktop computers?

Yes we carry a standard list of common products, spare parts and accessories. The aim is to get the job done as efficiently as possible by having all the parts and tools onsite to get the job done the first time around.

Can I get a technician outside business hours on the weekend or public holidays?

Yes. We are open weekdays, Saturday, Sunday as well as evenings and public holidays. We also offer punctual appointment times, expert help and a unique No Fix No Fee Guarantee.

What services do you provide?

Our major support services include new computer setups, home Networking, repairs, virus removal, web & email Security, data backup and advisory, but if it’s something that involves a computer, chances are we can help. Just get in touch and we can chat about what you need.

What if I really don’t know what the problem is?

That’s where we come in! We will come to you, review your system, and recommend a few solutions for you to choose from.

Do you sell software?

Yes. We sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer.

Do you offer computer training?

While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.

How do I pay?

For convenience, speed and security, we take most major credit cards including VISA, Mastercard and AMEX as well as cash, chq and direct bank transfer. All work is payment on delivery of goods and services – we don’t offer terms. There is no charge for the initial phone assessment of your requirements.

What can I expect of the technician who comes to my home or office?

We will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find us friendly, professional and polite.

What do I need to know before I have a Southern Computer Services tech visit my home?

An adult (18 years or older) needs to be around the whole time that the technician is at work. We’ll need access to your gear and a safe place to work. We’ll also need you there or contactable by phone to answer any questions about your solution.

What about protecting the data on my PC?

Doing any kind of technical work on a computer involves some risk of losing data. Because there is no way to 100% guarantee data protection we strongly recommend that you back up all your information before we arrive. We also offer a full back up service if you need a hand.

Why would I choose Southern Computer Services?

We can often come to you the same day. We offer a fast response, expert technicians and a unique No Fix No Fee Guarantee. Plus, you get a specific appointment time. We don’t charge any extra for same day service so you won’t be stuck waiting around all day!

Our rates